Answer routine questions
Use approved information for opening hours, services, locations, and common questions. Route requests outside that information to staff.
Who this service is for
For businesses that use WhatsApp to receive service inquiries, booking requests, or order questions. Start with a repeated task that has a clear answer and an agreed handoff to staff.
What the workflow can handle
Capture useful inquiry details
Collect the service requested, preferred date, and contact details. Pass the agreed fields to a spreadsheet or customer management system.
Keep staff involved
Let staff handle complaints, price exceptions, and messages that need judgment. Define the handoff before the workflow goes live.
Illustrative workflow
From an incoming request to the next action
A customer asks a Macau repair shop about a device repair. The workflow asks for the device model and problem, records the inquiry, and sends it to a staff member for a quote. The workflow does not invent a price or promise stock availability.
What we need to scope the work
- The questions customers ask most often and your approved answers.
- Your existing WhatsApp setup and the systems that will receive the inquiry.
- Language requirements, handoff rules, and the staff member who owns each step.
WhatsApp integration depends on your account and provider setup. Template approvals, messaging charges, and third-party fees must be checked for your proposed workflow. Confirm these items in the written scope.
How we work together
- Review one repeated task and your existing tools.
- Agree on the fields, approvals, and written scope.
- Build and test a limited pilot with staff review.
- Compare the results and decide what to extend.
Review the current plans and discuss the scope: Automation pricing.
Frequently asked questions
Can I keep staff in control?
Yes. Define which questions the automation can answer and which messages staff must review. Agree on a handoff path before launch.
Can the workflow support Chinese and English?
Discuss the languages and approved replies during discovery. Test the workflow with actual examples from your business before launch.
Will this work with my existing WhatsApp number?
The answer depends on your current account and integration provider. We must review the setup before confirming number compatibility.
Start with one task that takes too much time
Tell us what happens today, which tools you use, and where staff approval is required.
Related automation services
WhatsApp Automation for Macau Businesses
Turn repeated WhatsApp questions into a clear workflow. Delegix AI helps Macau businesses answer routine inquiries, collect customer details, and pass the next action to the right person.
Data Entry Automation for Macau Businesses
Stop copying the same details between documents and spreadsheets. Delegix AI helps Macau businesses extract agreed fields, check the results, and send approved data to the right system.
AI Email Automation for Macau Businesses
Give every routine email a clear next step. Delegix AI helps Macau teams sort inquiries, prepare replies from approved information, and record follow-up tasks in their existing tools.
Read the related practical guide · Read our existing case studies